Shipping information
Shipping and Handling times (Dry goods)
Generally 1-2 days to pick and pack, though we may experience delays due to unforseen circumstances. Generally standard shipping through Australia post is 3-10 working days, express is 1-3 days, though these times may vary and unfortunately out of our control. We may also utilise one of our many other carriers such as Couriers Please, Aramex, Team GE(Toll) Star Track. Should you not want us to use a specific courier, please get in contact with us for a quote.
Shipping and Handling times (Live stock)
Due to the nature of livestock, we may not be able to supply the requested amount on the day, you will be contacted should we not be able to fulfill your order. Photos are for reference only. Livestock will be chosen at random, you may leave our packers a note/request and we will strive to fulfill your request. Please get in contact with us first to see update stockst before placing. WA and TAS residents, please get in contact with us first before plaing an order.
Door to door - only on Monday, Tuesday, Wednesday. We will use Team GE(Toll)'s overnight guarantee. If your prefer another courier, please get in contact with us for a quote. Unfortunately not DOA's will be approved for door to door
Airport to Airport - any business day which we are able to organise and book flights. We are quite flexible in times as we are not far from the airport. We will use Virgin Cargo to ship live stock. Heat pack/Ice packs are available on request, we will coordinate and advise you on when these will be needed. DOA's(dead on arrival) must be applied on arrival. Please open the box at the airport, inspect the goods and report any issues. Pick ups are generally an hour after landing and we must be advised within the hour for any DOA claims to be considered. Shipping costs will not be credited. DOA claims will be issued in form of credit, which can be used towards future live goods or dry goods purchases.
Shipping and Handling times (Live plants)
Live plants will be shipped via standard Australia post, express post is also available on check out. Should your prefer another courier, please get in contact with us for a quote.
Out of stocks items
While we strive to constantly keep our systems updated, we occasionally run into speed bumps and may not have the correct stock count. Should we not be able to fulfill your orders, we will be in contact with you to find a solution.
Shipping Fees
Upon check out, please note the shipping costs is a quote and what shipping for your item would generally costs via our couriers. Bulky items and shipping to rural areas may incur further charges. Should this be the case, a team member will be in contact with your to advise you on options.
Click and collect (Dry goods)
Please allow 1-2 days for our handlers to pick your orders. You will recieve notification when your items are ready for collection. Please have your order number, eg #HAxxx and ID available.